FAQs
Shipping & Delivery
What should I do if I receive an incorrect item or something is missing?
We recommend checking your order immediately upon arrival to confirm that everything is correct and in good condition. If there are any discrepancies, please reach out to us.
What happens if I provided the wrong shipping address?
If you realize there is an error in your shipping details, contact us as soon as possible with your name, order number, and the correct address. If your order has not yet been shipped, we will update your details accordingly.
How much does shipping cost?
Shipping fees vary based on your location and will be calculated at checkout. Please visit our Shipping Policy page for more details.
How long does it take for my order to arrive?
We deliver to all areas within Egypt, except for certain locations. Standard delivery typically takes between 2 to 5 business days, excluding national holidays.
Returns & Exchanges
Do you provide refunds?
For details regarding our refund policy, please get in touch with our support team.
How long do I have to request a exchange after purchasing?
Exchange requests can be submitted within 7 to 14 days from the date of purchase.
Who covers shipping costs for refunds when the order included free shipping?
If your order was eligible for free shipping, any return shipping costs will be the responsibility of the customer.
Discount Codes
How do I apply for promo code?
Enter your discount code in the "Apply Discount Code" field at checkout. Click "Apply," and the discount will be deducted from your total amount if your order qualifies.
Where do I enter my discount code?
Simply input your promo code in the "Gift Card or Discount Code" section at checkout and click "Apply." If your order meets the conditions, the discount will be applied automatically.
Account & Login
Can I place an order without signing up?
Yes, you can complete your purchase without creating an account or logging in.
What if I forget my password?
Click on "Forgot Password" and enter your email address to receive a reset link. If you do not see the email, please check your spam or junk folder.
Placing Orders
How can I purchase a product?
Shopping with us is simple. Follow these steps:
- Browse our catalog and select the item you want.
- Click "Add to Cart."
- Proceed to checkout.
- Fill in your personal and shipping details.
- Choose a payment method and confirm your order.
- You're all set! Your order is now being processed.
I don’t feel comfortable placing an order online. What should I do?
We understand your concerns. At Swaye Store, we offer a "Cash on Delivery" option so you can pay only when you receive your order. You can check the product before
accepting it. If you choose not to keep it, you will only be charged for the delivery fee. Your satisfaction is our priority.
Affiliate Program
How does the affiliate program work?
Our affiliate program allows you to
earn commission by promoting our clothing brand! Simply sign up, get
your unique referral link, and share it with your audience. Every time
someone makes a purchase using your link, you earn a percentage of the sale—it’s
that easy!
How do I get paid?
We process affiliate payments [weekly] via [Bank Transfer, Wallet, or InstaPay]. Once you reach the minimum payout threshold of [100 EGP], we’ll send your earnings automatically.
Is there a limit to how much I can earn?
No! 🚀 The more sales you drive, the more commission you earn. Some of our top affiliates make [mention a high amount if possible] every month! There’s no cap—just share and earn.
Need Help ?
For any questions or assistance, feel free to contact our customer support team. We are here to provide you with the best shopping experience possible at Swaye Store.